Soft Ruched Elegant Comfort Low-Heel Flats for Women

About Transportation

1. Does the selected shipping service apply to my country, which carrier will be used, and how long will delivery take?

We ship to multiple countries worldwide. Currently, we support shipping to the United States, Germany, the United Kingdom, France, the Netherlands, Belgium, Italy, Spain, and many other countries.

We offer free shipping on orders of US$60 or more to supported countries. A US$20 shipping fee applies to orders under US$60.

Delivery time = Processing time (order preparation) + Shipping time.

Standard Shipping:

• Cost: Free for orders of US$60 or more. A US$20 shipping fee applies to orders under US$60.

• Processing Time: 1–2 weeks

Shipping to Special Regions:

Shipping to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii costs US$115 per item.

• Cost: US$115 per item

• Processing Time: 1–2 weeks

• Shipping Time: 5–7 days

• Carrier Availability by Destination:

Norway, Iceland, Cyprus: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Please note: Delivery times may vary depending on flight schedules, destination, customs clearance, and other circumstances. Deliveries to remote areas may require additional time. We are continuously improving our shipping services and working with reliable carriers.

The delivery times stated above are estimates and mainly depend on the selected shipping method and destination.

For shipping assistance, please contact us at [email protected].

>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email containing a tracking number.

Visit https://www.17track.net/en and enter your tracking number.

You can also contact our customer service team at [email protected] for the latest shipping information.

3. Do you ship to my country?

We ship to multiple countries worldwide. Currently, we support shipping to the United States, Germany, the United Kingdom, France, the Netherlands, Belgium, Italy, Spain, and many other countries.

If you are unsure whether we can ship to your country, please contact us at [email protected] before placing your order.

Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

4. Will I be responsible for customs duties? If so, how much do they cost?

• Customs duties may apply when the longest side of a parcel exceeds 60 cm. Generally, the likelihood is approximately 5%.

• If customs duties apply, we will cover 20% of the amount.

• In most cases, customs duties range from US$0 to US$20 per item.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order free of charge within 24 hours without providing a reason.

If your order has already been shipped, it cannot be canceled. If you insist on canceling it, you may be charged 30%–50% of the order amount to cover storage, order preparation, and shipping costs. This fee will be deducted from the refund for your item or items.

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge. If you do not wish to receive a replacement and choose to return the item, we will treat it as a standard return and may charge a return fee of up to 35%. We also reserve the right to deduct all outbound shipping charges from the refund.

3. When will I receive my refund?

After receiving your return, it may take up to five working days for the funds to be credited back to your original payment method. PayPal refunds normally take 1–2 working days, while credit card refunds normally take 3–5 working days.

If you have any questions about your refund, please contact us at [email protected]. We will reply as soon as possible.

Please note that all cancellations and returns are subject to our Refund and Return Policy.

>> Learn more

About Products

1. What styles inspire your clothing collections?

Our collections draw inspiration from timeless French elegance, Baroque romance, and Regency-era silhouettes. You will find delicate lace, corset bodices, ruffle trims, and graceful flowing skirts—perfect for customers who love vintage glamour with a modern twist.

2. Are the fabrics comfortable and high-quality?

Yes. We use carefully selected materials such as soft chiffon, embroidered tulle, silky satin, cotton, linen, and lightweight organza to provide both visual sophistication and all-day comfort. Many of our pieces are fully lined to improve comfort and wearability.

3. What size should I choose?

We recommend checking the size chart on each product page. If you are between sizes, please check whether the item has stretch or a structured fit, as noted in the product details. If you are unsure, our customer service team will be happy to provide personal sizing guidance.

4. Are accessories such as belts and gloves included?

Some items include matching accessories such as detachable sashes, gloves, or shoulder straps, but not all accessories shown in product images are included. Please refer to the individual product description for details.

5. Can I wear these pieces to special events?

Absolutely. Our pieces are suitable for weddings, formal dinners, romantic photoshoots, proms, garden parties, and many other special occasions.