Delivery Area
We ship to multiple countries worldwide. Currently, we support shipping to the United States, Germany, the United Kingdom, France, the Netherlands, Belgium, Italy, Spain, and many other countries.
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Shipping Fee Policy
• We offer free shipping on orders of US$60 or more to supported countries. A US$20 shipping fee applies to orders under US$60.
The Shipping Process (in Working Days) Is as Follows:
Delivery time = Processing time (order preparation) + Shipping time
• Order preparation
Once your order information is received, we will process your order as follows:
(1) Check the stock.
(2) Confirm whether any item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the items in your order are eligible under our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please provide a complete and accurate shipping address, including the street number. Otherwise, our customer service team may need to contact you for additional information, which could delay shipment.
Once your order has been shipped, we will send you an email containing the tracking number and tracking website.
Shipping Methods:
(1) Standard Shipping:
• Cost: Free for orders of US$60 or more. A US$20 shipping fee applies to orders under US$60.
• Processing Time: 1–2 weeks
| Carrier | Corresponding Products | Shipping Time | Delivery Area |
| DPD | Most products of standard size and weight | 2 weeks | United States, Germany, United Kingdom, France, Netherlands, Belgium, Italy, Spain, and other supported countries |
| Expedited Express for Small Items | Selected small-sized products | 1–2 weeks | |
| EMS | Large but lightweight products | 2–4 weeks |
(2) Shipping to Special Regions:
Shipping to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii costs US$115 per item.
• Cost: US$115 per item
• Processing Time: 1–2 weeks
• Shipping Time: 5–7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: Delivery times may vary depending on flight schedules, destination, customs clearance, and other circumstances. Deliveries to remote areas may require additional time. We are continuously improving our shipping services and working with reliable carriers.
For faster shipping assistance, please contact us at [email protected].
The delivery times stated above are estimates and mainly depend on the selected shipping method and destination.
Stock availability shown on our website is based on information provided by our warehouses and manufacturers. Stock levels can change quickly. Although an item may be displayed as in stock, it could become unavailable before your order is processed. If this happens, our customer service team will contact you.
Tariffs and Customs Duties
Customs duties may apply when the longest side of a parcel exceeds 60 cm. Generally, the likelihood of customs duties being charged is approximately 5%. If customs duties apply, we will cover 20% of the amount. In most cases, customs duties range from US$0 to US$20 per item.
If you are unsure about possible customs duties, please contact us at [email protected].
Compensation for Late Delivery
If your order is not delivered within the estimated delivery period, we sincerely apologize for the delay. Eligible delayed items may receive compensation equal to 10% of their order value. We will do our best to ensure that every order arrives on time.
Q&A
How soon can I get my order?
• Check the date your order was placed and refer to the corresponding processing and shipping times above.
• You can also track your order. For details, please refer to “How can I track my order?” below.
• Most orders are delivered within two months, depending on the shipping address and product. If you have not received your order within this period, please contact our customer service team at [email protected] for an update.
How can I track my order?
• You will receive an email containing a tracking number once your order has been shipped.
• Visit https://www.17track.net/en and enter your tracking number.
• You can also contact our customer service team at [email protected] for the latest shipping information.
Do you ship to my country?
We ship to multiple countries worldwide. Currently, we support shipping to the United States, Germany, the United Kingdom, France, the Netherlands, Belgium, Italy, Spain, and many other countries.
If you are unsure whether we can ship to your country, please contact us at [email protected] before placing your order.
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• Customs duties may apply when the longest side of a parcel exceeds 60 cm. Generally, the likelihood is approximately 5%.
• If customs duties apply, we will cover 20% of the amount.
• In most cases, customs duties range from US$0 to US$20 per item.
